Welcome to the Contact Us page , your dedicated resource for all things related to your shopping, we pride ourselves on delivering exceptional support to ensure your experience is seamless, secure, and tailored to your needs. Whether you have questions about your account, need help with payments, or want to explore your card’s benefits, our team is here to assist with professionalism and care. Below, you’ll find a variety of ways to connect with us, along with detailed resources to address your inquiries promptly and effectively.
How to Reach Us
We’ve designed multiple contact channels to make it easy for you to get in touch in the way that suits you best. Our support team is ready to provide personalized assistance for any request, big or small.
Phone Support
- Customer Service: Reach our friendly team for help with account inquiries, payment issues, or general questions. Available Monday through Friday during extended business hours and on Saturday mornings.
- Fraud and Security Hotline: Report suspicious activity or unauthorized transactions anytime, day or night, through our dedicated security line.
- International Support: For cardholders outside the United States, contact our international team during standard business hours. Note that additional charges may apply for international calls.
- Accessibility Line: We offer relay services for customers with hearing or speech impairments to ensure everyone can connect with us effortlessly.
Email Support
- General Inquiries: Email us for account-related questions, rewards information, or feedback. We aim to respond within one to two business days.
- Billing and Payments: Reach out for assistance with payment disputes, autopay setup, or statement clarifications.
- Security Concerns: Report phishing attempts, suspicious communications, or potential fraud immediately for swift action.
- Accessibility Support: Request accommodations such as large-print statements or alternative formats.
- Feedback and Suggestions: Share your thoughts to help us improve our services and enhance your experience.
Live Chat
For instant support, use our Live Chat feature directly on our website. Connect with a representative in real-time for quick answers to account, technical, or rewards-related questions. Available Monday through Friday during business hours and on Saturday mornings. Look for the chat icon in the bottom-right corner of our website.
Social Media
Stay connected and reach out through our official social media channels for updates, tips, and direct support:
- X: Message us for quick responses during business hours.
- Facebook: Engage with our community and send inquiries via direct messages.
- Instagram: Follow us for tips and promotions, and reach out with questions.
- LinkedIn: Connect with us for professional updates and corporate inquiries.
Our social media team monitors messages during business hours and responds within one business day.
Mailing Address
For payments or written correspondence, send mail to our dedicated P.O. Box in Dallas, Texas. Be sure to include your account details for accurate processing. For non-payment inquiries, you can write to our corporate office at the same location. Note that payments should only be sent to the P.O. Box address.